Purified water
Purified water is used to lift dirt from the glass, frames and sills. No detergent is normally needed for regular exterior cleaning.
New Customer Guide
Welcome to CleanForge
What to expect from your window cleaning service.
CleanForge provides regular exterior window cleaning using a professional pure-water system. Residential service is built around a 6-weekly local round, with frames and sills included where safely accessible.
Your minimum charge will already have been handled during quoting. This guide explains how the service works, what to expect from the first clean, and how to help visits run smoothly.
Cleaning Method
How our cleaning method works
Water-fed pole cleaning is a simple, low-residue way to maintain exterior windows on a regular round.
Thorough rinse
The windows are brushed and rinsed thoroughly. The glass is then left wet so the purified water can dry naturally.
Ground-based reach
Upper windows can usually be cleaned from the ground using professional water-fed pole equipment, where access and conditions allow.
First Clean
What to expect on the first clean
The first clean is often different from a normal maintenance visit. If windows, frames, vents or seals have not been cleaned recently, old buildup can take more work to reduce.
CleanForge will work carefully, but a first clean should not be treated as a promise of a perfect finish on every surface. Some properties improve further after regular repeat visits.
- First cleans can take longer than regular maintenance visits.
- Old dirt, detergent residue, vents, seals, frames and sills may release dirt during or after cleaning.
- Occasional spotting or run-off can happen after the first clean.
- Repeat 6-weekly cleans usually improve the finish as buildup is reduced.
Pure Water
Why we use pure water instead of soap
Pure water attracts and lifts dirt from exterior glass. Soap can leave residue if it is not fully removed, while purified water is designed to dry naturally. Regular maintenance cleans benefit from this method because buildup is reduced over time.
Frames, Sills & Doors
What is included
Frames and sills are included as standard where safely accessible. Heavily soiled frames may improve over multiple visits. Some staining, oxidation, limescale, paint, cement, scratches or historic damage may not be removable by standard window cleaning.
Additional Services
Quoted separately
Conservatory roof cleaning, gutter clearing, and fascia and soffit cleaning are quoted separately. Depending on the property, these may be one-off, annual or twice-yearly services.
View servicesPractical Details
Access, weather and scheduling
Clear expectations help the regular round run smoothly for everyone.
Access
Where rear access is required, please keep gates unlocked, secure pets, and move fragile items away from access routes where practical. Please notify CleanForge of access issues in advance.
If rear access is blocked, only reachable windows may be cleaned or the visit may need rearranging.
Weather
Light rain usually does not prevent pure-water window cleaning. Heavy rain, strong wind, ice, lightning or unsafe conditions may lead to rescheduling. Safety comes first.
6-weekly service
Regular residential window cleaning is 6-weekly. This helps keep local rounds reliable and avoids visits being too frequent or too far apart.
Exact dates may vary slightly because rounds, weather, access and holidays can affect scheduling. Occasionally a visit may be slightly earlier or later to keep nearby properties grouped efficiently.
Helpful Links
Useful pages to keep handy
These pages explain pricing, available services, and how to contact CleanForge if anything changes.
FAQ
Common new customer questions
A few practical answers before your first visit.
Will my windows be dry when you leave?
No. Pure-water window cleaning is designed to dry naturally. The glass is rinsed thoroughly and left wet so the purified water can dry without the same mineral residue as tap water.
Why are there spots after the first clean?
After a first clean, old residue can continue to run from frames, seals, vents and previous cleaning products. Regular 6-weekly cleaning usually reduces this as buildup is removed over repeat visits.
Do you clean in the rain?
Light rain usually does not prevent pure-water window cleaning. Heavy rain, strong wind, ice, lightning or unsafe conditions may mean the visit is rearranged.
Do you use soap?
Normally no. Regular exterior window cleaning uses purified water because it is designed to lift dirt and dry naturally without detergent residue.
What if you cannot access the back?
If rear access is blocked, only reachable windows may be cleaned or the visit may need to be rearranged. Please tell CleanForge about access issues in advance where possible.
Are frames and sills included?
Yes, frames and sills are included as standard where safely accessible, subject to condition. Some staining, oxidation, limescale, paint, cement, scratches or historic damage may not be removable by standard window cleaning.
Need Help?
Questions before your first clean?
If you are already a customer, contact CleanForge with access updates, scheduling questions or anything you are unsure about.